Refund Policy
Our commitment to customer satisfaction with flexible refund options
7-Day Money-Back Guarantee
We stand behind our products with a comprehensive refund policy designed to ensure your complete satisfaction.
100% Satisfaction Guaranteed
Refund Eligibility
Qualifying Refunds
You are eligible for a full refund if you request it within 7 days of your initial purchase and meet the following criteria:
- First-time subscription purchase
- Technical issues preventing service use
- Service does not meet advertised specifications
- Compatibility issues with your system
- Unsatisfactory performance or functionality
Refund Exclusions
Refunds may not be available for:
- Renewed or extended subscriptions
- Purchases made more than 7 days ago
- Violation of terms of service
- Refund requests after account termination
- Gift card or promotional purchases
Important: Refund eligibility is determined on a case-by-case basis. We reserve the right to deny refunds for accounts that have violated our terms of service or engaged in fraudulent activity.
How to Request a Refund
Follow these simple steps to request a refund:
1
Contact Support
Reach out to our support team through email or discord
2
Provide Details
Include your order number, reason for refund, and any relevant information
3
Review Process
Our team will review your request and respond within 24-48 hours
4
Refund Processing
If approved, your refund will be processed within 3-5 business days
Quick Refund: For faster processing, include your order number and a brief explanation of why you're requesting a refund.
Refund Processing Times
Processing Timeline
- Request Review: 24-48 hours
- Approval Notification: Within 48 hours
- Payment Processing: 3-5 business days
- Account Credit: Immediate (for eligible cases)
Payment Method Refunds
- Credit/Debit Cards: 3-5 business days
- PayPal: 1-3 business days
- Cryptocurrency: 24-48 hours
- Bank Transfer: 5-10 business days
Note: Processing times may vary depending on your payment method and financial institution. International refunds may take longer.
Special Circumstances
Billing Errors
If you notice a billing error or unauthorized charge:
- Contact us immediately
- Provide transaction details
- We'll investigate and resolve within 24 hours
- Full refund if error is confirmed
Service Outages
Extended service outages may qualify for:
- Service credit for affected period
- Refund for unused service time
- Extended subscription period
Duplicate Charges
If you're charged multiple times for the same service:
- Immediate refund of duplicate charges
- Investigation to prevent future occurrences
- Account protection measures
Frequently Asked Questions
Can I get a refund after 7 days?
Generally, no. However, we may consider refunds for extenuating circumstances such as technical issues or billing errors. Contact our support team to discuss your situation.
How long does it take to receive my refund?
Most refunds are processed within 3-5 business days after approval. The exact time depends on your payment method and financial institution.
Will my account be closed if I request a refund?
No, requesting a refund does not automatically close your account. Your account will remain active until you decide to close it or it expires.
Can I get a refund for a gift purchase?
Gift purchases may be eligible for refunds if requested by the original purchaser within 7 days. The refund will be processed to the original payment method.
What if I'm not satisfied with my refund?
If you're not satisfied with our refund decision, you can escalate your case to our management team for further review.
Contact Us
For refund-related questions or assistance, please contact us:
Refund Support
Email: refunds@uav.cc
Subject Line: Refund Request - [Order Number]
Response Time: Within 24 hours
General Support
Email: support@uavv.cc
Billing Support
Email: billing@uav.cc
For billing questions and payment issues